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Patient Experience Star Ratings and Comments

The Patient Experience Star Rating reflects our patients’ perception of how well their Mount Sinai provider communicated with them during an office visit. The Star Rating is based on patient responses to three questions on a patient experience survey, a standardized questionnaire sent to verified patients and distributed by a third party vendor, Press Ganey. Responses are measured on a scale of 1 to 5, with 5 being the best score.

Care Provider’s Explanation

Care Provider’s Concern

Likelihood to Recommend Care Provider

I was very well attended, I had never had such good attention

The nurse found me a translator to make the dialogue easier and I thought it was excellent

Doctor Mendez was excellent at helping me and responding to my concerns