Mount Sinai Health System
Search

Clinical Focus

Patient Experience Star Ratings and Comments

The Patient Experience Star Rating reflects our patients’ perception of how well their Mount Sinai provider communicated with them during an office visit. The Star Rating is based on patient responses to three questions on a patient experience survey, a standardized questionnaire sent to verified patients and distributed by a third party vendor, Press Ganey. Responses are measured on a scale of 1 to 5, with 5 being the best score.

Care Provider’s Explanation

Care Provider’s Concern

Likelihood to Recommend Care Provider

Dr. Kaplan is a great clinician and has great bedside manner. That's the reason I come back from California to see him. He's that good.

Straightforward. Answered all of my questions clearly. Dr. Kaplan is awesome. [...], things will be fine.

Dr Kaplan is attentive, thorough, and professional in a way that feels understandable for someone not well-versed in medical jargon. Highly, highly recommend his services.

Industry Relationships